Nutrameg Latvia SIA
Registration number 40203072376
Registered office Lastadijas iela 6, LV-1050, Riga, Latvia
General Terms and Conditions
Introduction
These General Terms and Conditions (the “T&Cs”) govern the entire relationship between you, the Client and the Company.
Any translation from the English version is provided for your convenience only. In the event of any difference in meaning or interpretation between the English language version of these Terms, the English language version will prevail. The original English text shall be the sole legally binding version
1.2. Before the Distance contract is concluded, the Client will be provided with the text of these T&Cs electronically or in durable format. If this is not reasonably possible, the Company will indicate, before the Distance contract is concluded, in what way these T&Cs are available for Client`s review at the Company's premises and that they will be sent free of charge to the Client, as soon as possible, at the Client's request.
1.3.THE CLIENT IS OBLIGED TO CAREFULLY READ THESE T&CS BEFORE ACCEPTING THEM AND USING THE SERVICES OF THE COMPANY. THE CLIENT AGREES THAT HIS/HER USE OF THE SERVICES ACKNOWLEDGES THAT THE CLIENT HAS READ THIS AGREEMENT, UNDERSTOOD IT, AND AGREED TO BE BOUND BY IT. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, OR IF YOU ARE NOT ELIGIBLE OR AUTHORIZED TO BE BOUND BY THESE TERMS, THEN DO NOT DOWNLOAD THE APP OR OTHERWISE ACCESS OR USE THE SERVICE.
1.4.The Client is also advised to read the answers to the “Frequently Asked Questions” which are published on our Website Support Help Desk or Mobile app.
Definitions
2.1. Unless these T&Cs provide otherwise, wherever used in these T&Cs, including the introductory part, the following terms when capitalized shall have the following meanings:
(a) Agreement
shall mean these T&Cs for providing Services and/or Goods concluded online by the Company and the Client.
(b) Client
shall mean the user of the Company’s Services and/or the buyer of Goods as explained in these T&Cs.
(c) Company
shall mean Nutrameg Latvia SIA, registration number 40203072376 with registered office Lastadijas iela 6, LV-1050, Riga, Latvia, which is responsible for providing the subscription services and handling Client’s inquiries, including refunds and chargebacks for the associated Companies Goods and Services. The associated company is Nutrameg Latvia SIA.
Nutrameg Latvia SIA, registration number 40203072376 with registered office Lastadijas iela 6, LV-1050, Riga, Latvia is responsible for the Services provided via the Website and Mobile app.
(d) Offer
shall mean the offer to enter into this Agreement and offer of relevant Services and/or Goods provided by Company to the Client through the Website or Mobile app.
(e) Privacy Policy
shall mean the privacy policy of the Company published on the Website or Mobile app.
(f) Services
shall mean the Digital content provided by the Company to the Client as well as the accessibility to the Website or Mobile app, including information, text, images offered or provided there.
(g) Digital content
shall mean individual digital meal plans and/or other digital content sold online by the Company as well as the accessibility to the Digital content, including information, text, images offered or provided there.
(h) Goods
shall mean supplements and/or other products in physical form sold online by the Company.
(i) Distance contract
shall mean a contract concluded between the Company and the Client within the framework of a system organized for the distance sale of Digital content and/or Goods.
(j) Website
shall mean the website of the Company available at www.stockholmdiet.com.
(k) Mobile app
the mobile application of the StockholmDiet.com, that may be downloaded by the Client from App Store and/or Google Play.
(l) Participation fee
shall mean a fee for the individual digital meal plan. The Participation fee depends on the Offer chosen by the Client, which can be a one-time payment or a subscription fee.
(m) Withdrawal period
shall mean the Client has a right of withdrawal from the Distance contracts unless he has consented to the beginning of the performance of the Distance contract (started using or accessing the content) during the withdrawal period. The withdrawal period is 14 (fourteen) days for European Union citizens and 5 (five) days for non-European Union citizens from the day of conclusion of the Distance contract or the delivery of relevant Goods.
(n) Support Help Desk
shall mean an online Client Support Center where the Client can receive answers to questions and submit requests. Support Help Desk is accessible at https://helpdesk.stockholmdiet.com/.
Submission of the Offer
3.1. The Company will provide the Client with a possibility of receiving an Offer.
3.2. The Client may be asked to provide certain information before receiving the Offer by choosing provided options or typing requested details. The Client is obliged to provide current, and comprehensive information that is requested to be provided.
3.3.The Client will be provided with an Offer (including by submitting the information specified in Clause 3.2 of these Terms) which will include information on the following:
3.3.1. payment amount for the relevant Services and/or Goods;
3.3.2. payment options: via credit card or other allowable payment form;
3.3.3. other information Company finds important to include in the Offer.
3.4. Accepting the Offer
3.4.1. The Client accepts the Offer to enter into this Agreement once he/she agrees to Companies T&Cs.
3.4.2. The Client accepts the Offer of relevant Services and/or Goods provided by Company to the Client through the Website or Mobile app by clicking the Offers acceptance action button that leads to the purchase event. The Offers acceptance action button may be labeled in a number of ways depending on the type of Offer, including but not limited to "I AGREE", "ACCEPT", "UPGRADE" or a similar label. The terms of the Offer are binding and the Client agrees to them by accepting the Offer.
3.4.3. Upon acceptance of the Offer, Client authorizes Company to charge Client for the payment amount specified in the Offer.
Distance contract
4.1. The Distance contract will be concluded at the moment when the Client accepts the Offer and as indicated in paragraph 3.4.1.
4.2. As the Client will accept the Offer electronically, the Company will immediately provide the respective Service, Digital Content or Goods as stated in the Offer.
4.3. IN CASE THE AGREEMENT BETWEEN THE COMPANY AND THE CLIENT CONSISTS OF DIGITAL CONTENT THE CLIENT AGREES TO LOSE HIS/HER RIGHT OF WITHDRAWAL OF THE AGREEMENT.
4.4. The Company makes reasonable efforts to ensure that Services operate as intended, however such Services are dependent upon the internet and other services and providers outside of the control of the Company. By using Company's Services, the Client acknowledges that the Company cannot guarantee that Services will be uninterrupted, error free or that the information it contains will be entirely free from viruses, hackers, intrusions, unscheduled downtime or other failures. The Client expressly assumes the risk of using or downloading such Services.
4.5. From time to time and without prior notice to the Client, the Company may change, expand and improve the Services. We may also, at any time, cease to continue operating part or all of the Services or selectively disable certain aspects of the Services. Any modification or elimination of the Services will be done in our sole and absolute discretion and without an ongoing obligation or liability to the Client, and the Client use of the Services does not entitle the Client to the continued provision or availability of the Services.
4.6. The Client furthermore agrees that:
4.6.1 he/she shall not access Services (including for purchasing Goods) if he/she is under the age of 18;
4.6.2 The Client will deny access to Services to children under the age of 18. The Client accepts full responsibility for any unauthorized use of the Services by minors.
Payments
5.1.During the period of validity indicated in the Offer, the company retains the rights to change the price for the Services and/or Goods.
5.2.The Client agrees to:
5.2.1. pay all additional costs, fees, charges, applicable taxes and other charges that can be incurred by the Client;
5.2.2. purchase Services and/or Goods by using valid credit card or other allowed form of payment;
5.2.3. provide the Company current and complete information as detailed in the purchase order form. If Company discovers or believes that any information provided by Client is inaccurate or incomplete, Company reserves the right to refuse to confirm Client's payment at their sole discretion and Client forfeits any right to refund paid amount.
5.2.4. for the sake of convenience in making purchases of Services in the future, Client authorizes Company to charge Client, with the option to authorize payments without re-entering the card data, for the payment amount accepted by the Client as indicated in paragraph 3.3. and 3.4.
5.3. After the Client is transferred to the third party payment services, the risk of loss or damages will pass on the Client and/or third party service. The Client’s online credit or debit card payments to the Company will be handled and processed by a third party payment service provider and none of the sensitive data in relation to your payment will be stored on or used by the Company. The Company shall not be liable for any payment issues or other disputes that arise due to the third party payment services. The Company may change the third party payment service provider from time to time.
5.4. All prices and costs are in a currency as indicated on the specific Website.
5.5. All Goods remain Company’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents’ permission to buy from the Company.
5.6. All transfers conducted through the Company are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
5.7. For a refund or a complaint, please contact our customer support at StockholmDiet.com online SUPPORT HELP DESK.
5.8. In order to ensure that Client does not experience an interruption or loss of Services, the Services are offered on automatic renewal.
5.8.1. Except for reasons described below in this section, AUTOMATIC RENEWAL AUTOMATICALLY RENEWS THE APPLICABLE SERVICE UPON EXPIRATION OF THE CURRENT TERM FOR A RENEWAL PERIOD EQUAL IN TIME TO THE MOST RECENT SERVICE PERIOD. For example, if a client's last service period is for one year, the renewal period will typically be for one year.
5.8.2. Unless Client cancels the subscription, Company will automatically renew the applicable service when it comes up for renewal.
5.8.3. The Company may change the subscription plans and the price of the Services from time to time. Renewals might be charged at Company’s then current rates, which Client acknowledges and agrees may be higher (for which the Client will be informed beforehand) or lower than the rates for the original service period. In case of unsettled payment, the Service provider has the right to charge a late payment penalty fee in the amount of one monthly subscription payment. The Company may charge the price of the Service in multiple instalments in case the full charge is unsuccessful.
5.8.4. IF CLIENT DOES NOT WISH FOR SERVICE TO AUTOMATICALLY RENEW, he/she has to cancel himself/herself the subscription at least 48 hours before the end of current period, in which case, the Services will be terminated upon expiration of the then current term, unless he manually renews the Services prior to that date. Subscription fees are not refundable.
5.8.5. If Client has purchased the subscription on Companies website, Client will not be able to control it through the Apple App Store or Google Play. Instead, if Client doesn't wish for Service to automatically renew, he/she has to cancel the subscription himself/herself by logging in to the Users Account on Companies website or must contact our customer support at StockholmDiet.com online SUPPORT HELP DESK and follow the instructions in the "Manage my subscription” section.
5.8.6. If Client has purchased the subscription through the Apple App Store or Google Play, the client might cancel the subscription only through his Apple or Google Account. Client understands that deleting the app does not cancel the subscriptions.
5.8.7. The total price of the Services/Goods, including VAT (if applicable) , and all additional freight, delivery or postal charges and, where applicable, other costs are visible during the ordering process on the Website. The manner in which the price is to be calculated is also visible during the ordering process on the Website.
5.8.8. In case of a Subscription, the total price includes the total costs for the chosen frequency billing period.
Refund and Return Policy
6.1. Under the applicable legal acts, the Client has a right to change their mind and return delivered (received) goods within the Withdrawal period. However, there is also an exception established by those legal acts, according to which, the right to return goods is not applicable for Contracts regarding the supply of Digital content in case the provision of such Digital content has already commenced. Therefore, in case the Digital content is already provided to the Client as indicated in Section 4.2. and 4.3., the Client loses his/her right of withdrawal of the Agreement.
6.1.1. According to the guarantee provided on the Company's website, the Customer is entitled to a refund of the Participation fee if the Customer can prove the faultiness with the Digital Content and within 24 hours upon conclusion of the Distance contract submitted full refund request to our customer support at StockholmDiet.comonline SUPPORT HELP DESK.
6.2. Refund for the Services. All prices and fees for Digital content and Services are not refundable unless otherwise expressly noted in this section below:
6.2.1. After the Digital content has already been provided to the Client as indicated in Section 4.2, the Client is entitled to get a refund for it from the Company only if the Client proves the Digital content to be not as described or faulty. In such cases, Client must contact our customer support at StockholmDiet.com online SUPPORT HELP DESK within the Withdrawal period and provide detailed information proving Company’s product fault (with visual proof attached). The Company reserves the right to charge a fee to cover the cost of any administrative or other services Client may have used prior to refund/ cancellation.
6.2.2. Once a refund is issued, the Client no longer has access to the Company’s Services. All refunds are applied to the original method of payment. By purchasing the Services, Client agrees to this refund policy and relinquishes any rights to subject it to any questions, judgment or legal actions.
6.3. If Client has purchased the Services or the Goods through the Apple App Store or Google Play for any questions and/or request regarding the refunds and the payment, Client should contact the Apple App Store or Google Play Store users support.
6.4. Refund for delivered Goods.
6.4.1. In the event the Section 6.5 does not apply, the Client is entitled to get a refund for the Goods from the Company only if the Client proves the Goods to be not as described or faulty. In such cases, Client must contact our customer support at StockholmDiet.com online SUPPORT HELP DESK within the Withdrawal period and provide detailed information proving Company’s Goods fault (with visual proof attached).
6.4.2. All refunds are applied to the original method of payment. By purchasing the Services, Client agrees to this refund policy and relinquishes any rights to subject it to any questions, judgment or legal actions.
6.5. Return of delivered Goods. Due to reasons related to health care and hygiene, the Client has a right to change their mind and return a delivered (received) Goods within the Withdrawal period only if the following procedure is adhered:
6.5.1. The Client has submitted the request to the Company about his/her decision to return the Goods within the Withdrawal period at StockholmDiet.com online SUPPORT HELP DESK and before returning the Goods.
6.5.2. Without undue delay and no later than within the Withdrawal period has returned the Goods to the Company. The Client bears the costs of return.
6.5.3 The Goods are in the original packaging and unopened, in a condition fit for resale.
6.5.4. After receiving and inspecting the returned Goods, the Company will refund the price that the Client paid for the Goods (including the delivery costs) no later than within 30 (thirty) days from the day on which the Company receives the Goods back.
6.5.5. In all cases the Company has a right to suspend the Client’s refund until the Company receives back and inspects the Goods.
Return address for physical goods:
Companies address for the returns: Nutrameg Latvia SIA, registration number 40203072376 with registered office Lastadijas iela 6, LV-1050, Riga, Latvia
Intellectual Property Rights
7.1.All intellectual property rights, including but not limited to copyright, design rights, trademark rights, patent rights and any other proprietary rights in or related to the Services and Services-related content are owned by the Company.
7.2.The Client is forbidden to reproduce, publish Services including but not limited to Digital content supplied and/or provided by the Company in whole or in part without Company's prior written consent.
7.3.The Client hereby grants to the Company a perpetual, irrevocable, worldwide, fully paid-up and royalty‑free, non-exclusive license, including the right to sublicense (through multiple tiers) and assign to third parties, to reproduce, distribute, perform and display (publicly or otherwise) , create derivative works of, adapt, modify and otherwise use, analyze and exploit in any way now known or in the future discovered, his/her User Content (except for User Trademarks) as well as all modified and derivative works thereof. To the extent permitted by applicable laws, the Client hereby waives any moral rights he/she may have in any User Content. “User Content” means any User Trademarks, communications, images, writings, creative works, sounds, and all the material, data, and information, that the Client uploads, transmits or submits through the Services, or that other users upload or transmit. By uploading, transmitting or submitting any User Content, the Client affirms, represents and warrants that such User Content and its uploading, transmission or submission is (a) accurate and not confidential; (b) not in violation of any applicable laws, contractual restrictions or other third‑party rights, and that the Client has permission from any third party whose personal information or intellectual property is comprised or embodied in the User Content; and (c) free of viruses, adware, spyware, worms or other malicious code.
7.4. No part of these T&Cs can be interpreted as a transfer of intellectual property rights in relation to the Services or Services-related content, except as expressly set forth in Section 8.1 below.
Use of Digital content
8.1.All intellectual property rights specified in Article 7.1 and relating to Digital content are owned by the Company. Digital content is licensed pursuant to this Section 8, and is not sold. The Client will only be granted a non-exclusive, non-transferable and non-sublicensable license, subject to the terms and conditions of this Agreement, to use (solely for the Client’s individual use) any Digital content provided by the Company to the Client.
8.2.The term of this license shall be granted for a term of 5 years from the date of receiving Digital content, unless earlier suspended or terminated in accordance with these T&Cs.
8.3.Unless expressly otherwise provided, Digital content must only be intended for personal and non-commercial use.
8.4.The Client is not authorized to edit, reproduce, transmit or lend the Digital content or make it available to any third parties or use it to perform any other acts which extend beyond the scope of the license provided by the Company.
8.5.The Company is authorized for the purpose of enforcing intellectual property rights, impose restrictions on the scope of the license or the number of devices or types of devices on which Digital content can be used.
8.6.If the Client acts in contravention of this article, the Company will be authorized to suspend access to the relevant Digital Content, notwithstanding Company's right to recover from the Client the loss suffered as a result of or in connection with the infringement including any expenses incurred.
Selling Digital content
9.1.The Client is prohibited from selling, offering for sale, sharing, renting out or lending Digital content or copies of Digital content.
Privacy Policy
10.1.The processing of Client’s personal data is governed by the Privacy Policy. It is recommended for the Client to print and keep a copy of the Privacy Policy together with these T&Cs.
Liability
11.1. A party shall be released from responsibility for non-fulfilment of the T&Cs if it proves that these T&Cs were not fulfilled due to force majeure. In particular, the Company shall not be liable for any losses caused by force majeure, riot, war or natural events or due to other occurrences for which the Company is not responsible (e.g. strike, lock-out, traffic hold-ups, administrative acts of domestic or foreign high authorities) . The Client must provide written notification of the occurrence of force majeure, which prevents the fulfillment of these T&Cs, within 30 calendar days from the date of the occurrence of these circumstances. The Company shall inform the Client about the occurrence of force majeure by e-mail or on the Website or Mobile app if possible.
11.2. The liability of the Company is limited to direct losses, unless otherwise provided under the applicable laws.
11.3. Due to the nature of Services and/or Goods that the Company provides and as the Company cannot control whether the Client sticks to the provided use instructions, the Company provides no warranty as to any results or outcomes coming from using Services and/or Services.
11.4.Liable company: 1) Nutrameg Latvia SIA is only an administrator of the Website or Mobile App and provider of the Services, 2) Nutrameg Latvia SIA is the company responsible for the managing subscription services and payments for Services and Goods, refunds and chargebacks, for Associated Companies.
11.5. When using Services the Client may receive links to other websites or mobile apps that are not owned and/or controlled by the Company. The Client acknowledges and agrees that the Company is not responsible for the availability of such websites or mobile apps. Furthermore, the Company is not responsible or liable for any content, advertising, products or other materials that may be accessed through such links and therefore the Client agrees that the Company shall not be responsible or liable, directly or indirectly for any damage or loss caused or alleged to be caused by or in connection with use or reliance on any such content, goods, services available on or through any such websites or mobile apps
Medical disclaimer
12.1. BEFORE TRYING MEAL PLAN AND/OR GOODS BY THE COMPANY, THE CLIENT HEALTH SHOULD BE EVALUATED BY HIS/HER HEALTHCARE SERVICE PROVIDER OR HE/SHE SHOULD CONSULT WITH HEALTHCARE SERVICE PROVIDER.
12.2. Service is participation in the program, which includes information about healthy lifestyles and nutrition. Information published on the Website is of an informative nature and it cannot replace professional medical advice, diagnosis or treatment. If the Client is concerned about the information received through the Service or has questions about their own health, the Client should consult a doctor or other healthcare provider. The Client uses the Service at their own risk and responsibility.
Eligibility
13.1. The Services are available only to individuals that can form legally binding contracts under EU law therefore the Client confirms that he/she is at least 18 years old. If the Client is accessing Services on behalf of a person who is not 18 years old, the Client confirms that he/she is that person legal guardian and is responsible for that person`s compliance with these T&Cs and will indemnify Company for any losses or damages that Company will suffer as a consequence of failing to comply with these T&Cs.
Validity and Termination
14.1. Agreement comes into effect after the Client accepts it, and electronically expresses its consent to comply with them, and it shall remain in effect for an indefinite period until termination thereof.
14.2. The Company may terminate the relationship with the Client at any time in the following cases: (i) the Client does not agree with the Agreement; (2) the Client commits any breach of the Agreement; (3) the Client does not provide information requested by the Company and/or provides incorrect and/or incomprehensive information. Notwithstanding the foregoing, statutory termination rights shall not be affected.
Changes to T&Cs
15.1. These T&Cs, Privacy Policy and any additional terms and conditions that may apply are subject to change. The Company reserves the right to modify and update the T&Cs from time to time and such changes shall be effective immediately upon posting to the Company’s Website or Mobile App.
15.2. The Company may give notice to the Client of any upcoming changes by sending an email to the primary email address provided by the Client, or notifying through the Website or Mobile app.
15.3. The Client understands and agrees that any continued use and access to the Services after any posted updates of the T&Cs, means that Client voluntarily agrees to be bound by these T&Cs. If a Client does not agree to be bound by the updated T&Cs, he/she should not use (or continue to use) the Services.
Communication
16.1. In general, the Company prefers communication by accepting support requests at StockholmDiet.com online SUPPORT HELP DESK and will reply to the requests via email. By accepting these T&Cs, the Client accepts communication by submitting support requests at StockholmDiet.com online SUPPORT HELP DESK and requests will be replied in e-mail. For this purpose, the Client is requested to have a valid e-mail address and provide it when filling required information as stipulated in Section 3.2. The Company may publish information related to this Agreement or Services on the Website or Mobile app as well. The Client should check its e-mail messages as well as information provided on the Website or the Mobile app regularly and frequently. E-mails may contain links to further information and documents.
16.2. Where applicable laws require provision of information on a durable medium, the Company will either send the Client an email with an attachment or send the Client a notification referring to the Services with download function to retain such information and documents permanently for future reference. The Client is requested to keep copies of all communications from the Company.
16.3. The Client may request a copy of these T&Cs or any other contractual document by contacting our customer support at StockholmDiet.com online SUPPORT HELP DESK.
16.4. The communication with the Client will be made in English unless the Company and the Client agree to communicate in another language.
16.5. The Client may contact the Company at any time by contacting our customer support at StockholmDiet.com online SUPPORT HELP DESK.
Complaints
17.1. Any complaints in relation to the Company and the Services provided to the Client should be addressed by contacting our customer support at StockholmDiet.com online SUPPORT HELP DESK.
17.2. Any complaints in relation to the Goods provided to the Client should be addressed by contacting our customer support at StockholmDiet.com online SUPPORT HELP DESK.
17.3. Any complaints in relation with subscriptions, refunds and chargebacks for the Goods and Services, should be addressed by contacting our customer support at StockholmDiet.com online SUPPORT HELP DESK.
17.4. By submitting a complaint, the Client should clearly indicate that a complaint is submitted and specify the grounds and circumstances concerning the complaint. The Company will send to the Client a complaint acknowledgement to the e-mail address from which the complaint has been received. We will consider the complaint and respond to the Client within 14 to 30 calendar days since the day of receipt of a relevant complaint.
17.5. Client’s requests (complaints) shall be analyzed by the Company free of charge.
17.6. If Company’s response to the Client’s complaint does not satisfy the Client or no answer has been provided thereto, the Client has the right to file claim with the regulatory institutions or courts.
Miscellaneous
18.1. No person other than the Client shall have any rights under these T&Cs.
18.2. Client may not assign any rights under the Agreement to any third party without the prior consent of the Company. The Company at its sole discretion may assign its rights and obligations under the Agreement in full or in part to any third party.
18.3. Any dispute under these T&Cs or otherwise in connection with the Services shall be brought to the courts of Latvia, except where prohibited by the applicable laws.
18.4. If any part of these T&Cs is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable then such part shall be severed from the remainder of the T&Cs, which shall continue to be valid and enforceable to the fullest extent permitted by law.
Privacy Policy
19.1. This Privacy Policy explains how Nutrameg Latvia SIA, registration number 40203072376 with registered office Lastadijas iela 6, LV-1050, Riga, Latvia processes personal data when providing Services and managing Website.
19.2. Personal data controller is Nutrameg SIA, registration number 40203072376 with registered office Lastadijas iela 6, LV-1050, Riga, Latvia.
19.3. What personal data are we processing?
19.3.1. We process your personal data for multiple purposes, when you register for the Services, carry out activities in your profile or visit our Website. In certain cases, the processing of your data is necessary to provide the Services. But in other cases, if processing is not strictly necessary, we will indicate that, for example, by giving you the possibility to choose, if you want to submit your data to us.
19.3.2. The information that you enter, when you do the informative weight loss test on our Website, is not stored or otherwise recorded in our information systems.
19.4. To register new Services users, identify the existing users, grant you access to your already existing user profile and administer your profile, we process your name, surname, email address, phone number, gender, age, payment information as well as other data, which you have indicated during the registration process.
|
Personal data category |
Legal basis for processing |
Retention period |
|
Email address, phone number, name, surname, age, gender, type, date and amount of payment for Services, type of Services requested. |
Processing is necessary for the performance of a contract concluded with you and provides you the Services. |
Data is retained for as long as you are a registered user of the Services and have paid for the Services. When you delete your profile, we may retain the data, which we are required to keep to fulfill our legal obligations (for example, for tax purposes). |
19.5. To provide you with personalized Services, prepare a diet and nutrition plan as well as other tips and suggestions in relation to the use of the Services, we process the data you have disclosed regarding your eating habits, health status, information on pregnancy or breastfeeding as well as other health related data. This information is a special category of personal data, thus we process it with due care and based on your explicit consent. Your health data will only be processed after you have made the payment for the Services. Due to the specifics of the Services, we will not be able to provide you the Services, if you have not granted the explicit consent for the processing of your health data. If you choose not to consent, we will make a refund of your payment for the Services.
|
Personal data category |
Legal basis for processing |
Retention period |
|
Information on your health, smoking habits, pregnancy, breastfeeding, illnesses, medication which you use, diet choices, weight and height. |
Processing is based on your explicit consent to receive the Services. |
Data retained for as long as there is a valid consent. When the consent is windrowed, the provision of Services is stopped. If you delete your profile, this data is deleted, if their retention is not required under the applicable laws. |
19.6. To comply with applicable laws, for example, in relation to processing of payments and our accounting obligations, we process information that relates to your payments.
|
Personal data category |
Legal basis for processing |
Retention period |
|
Information on your payments, your place of residence. |
Processing necessary for compliance with a legal obligation |
Data retained for as long as required under applicable law |
19.7. To inform you about news and promotions in relation to the Services and send you personalized advertising or other marketing communication, we process your name, email address and/or phone number. You will only receive such information, if you have consented to it when registering for the Services. You have the right to withdraw your consent to receive such communication, by contacting our customer support at StockholmDiet.com online SUPPORT HELP DESK. In case you withdraw your consent by contacting our customer support at StockholmDiet.com online SUPPORT HELP DESK, we will register this information in your profile within 5 business days.
|
Personal data category |
Legal basis for processing |
Retention period |
|
Name, surname, email address and/or phone number. |
Name, surname, email address and/or phone number. |
Data is retained for as long as there is a valid consent. When consent is withdrawn, we will cease the processing of your data for this purpose. |
19.8. For the purposes of developing a marketing strategy, client segmentation and analysis of our Services, we may process the data you have indicated when registering for the Services, for example, your gender, the chosen Services as well as certain information obtained from cookies.
|
Personal data category |
Legal basis for processing |
Retention period |
|
Gender, information from cookies, for example, IP address, device used, type of browser, time and date of opening, unsubscribing and blocking of our emails, clicks, interaction with the Website. |
Processing necessary for the purposes of our legitimate interests to improve and develop our business. |
Please see our cookie policy, to see more information on our cookies. If you delete your profile, we may retain some of the information in an anonymised and aggregated form. |
19.9. To provide customer service and resolve any issues that may arise in relation to our Services, we process your name, surname, contact information, your profile data and any other information that you may provide during your communication with our consultants or customer service specialists.
|
Personal data category |
Legal basis for processing |
Retention period |
|
Name, surname, e-mail address and/or phone number, profile information, any other information, which may be provided to us during consultation or for purposes stated herein. |
Processing necessary for the purposes of our legitimate interests to ensure the quality of our Services, solving any problems in relation to it and protection of our legal interests and rights in case of any disputes. |
Data is retained until the purpose of its processing is achieved or deleted when you delete your profile, if retention is not required to protect our legal rights. |
19.10. To ensure the protection and security of our database, internal systems, the Website and other infrastructure and oversee the use of our Services, we may process various technical information, which we acquire from cookies, log files and other similar technological solutions.
|
Personal data category |
Legal basis for processing |
Retention period |
|
Your IP address, information on your device, type and version of browser, time zone, various metadata, information on access to the Website and profile, information on interaction with the Website, entry and correction of data and any other information for the purpose set herein. |
Processing necessary for the purposes of our legitimate interests to ensure the security of our IT system and reliable, continuous, secure business. |
Data retained for 12 months |
19.11. To estimate, predict and offer you the most appropriate, effective diet and nutrition plan, as well as to help you achieve the goal you have set, we may collect and analyze (profile) certain types of user information. When profiling, we use only accurate, minimal data, such as the correlation of a user's weight change due to a particular nutrition plan. We perform such profiling based on our legitimate interests to provide the most appropriate and efficient Services to the user. We do not make automated decisions based on profiling that may have legal consequences for you or adversely affect you as a data subject. This allows us to offer our users a nutrition and diet plan that has been successful for other users with similar parameters.
19.12. Retention period and data deletion:
19.12.1. We will process your personal data for as long as any of the above mentioned data processing purposes or legal basis is valid. We evaluate the retention period by taking into account our legal obligations and retention periods set therein, as well as our legitimate interests or your instructions, for example, in case you withdraw your consent.
19.12.2. When any of the above mentioned data processing purposes or legal basis no longer exist, we delete or anonymise the data.
19.13. Sharing of your personal data:
19.13.1. In certain cases, we cooperate with various third party service providers and data processors, who provide support for our Services. Thus your personal data may be shared with such service providers, who provide hosting and server co-location services, e-mail and content delivery services and tools, invoicing and payment processing services, marketing, accounting, legal IT and other services, which we may reasonably require.
19.13.2. Such service providers may only receive the personal data required to provide the respective service, for example, the information on your payments will only be shared with payment processing service providers and only to the extent necessary to secure your payment, refund your payment, or review your complaints.
19.13.3. Such third party service providers can only process this data in accordance with our instructions and are forbidden to use it for other purposes. Such service providers are required to ensure personal data protection in accordance with the applicable legal norms and binding agreements concluded with us. If any of such service providers is located outside the EU/ EEA, we ensure that the personal data transfer is carried out in accordance with the legal requirements and solutions provided in the General Data Protection Regulation.
19.13.4. We choose and select such service providers with due care and require them to ensure the integrity and confidentiality of your personal data.
19.13.5. Your personal data may be accessed only by authorized Companies employees who have agreed to confidentiality obligations and who need this information in order to perform their duties.
19.13.6. In certain situations, we may be legally required to share your information with law enforcement bodies and government authorities. We may also share your information with such authorities in order to bring, enforce or defend your legal claims
19.13.7. Company as the personal data controller is responsible for the processing of your personal data.
19.14. Your rights:
19.14.1. You have the right to request access to your personal data and receive all information we process on you within one month.
19.14.2. If you wish to correct your data, you can do it by contacting us or correcting it yourself by logging in your profile.
19.14.3. If we process your personal data on the basis of our legitimate interests, you have the right to object to such processing. If we receive such an objection, we will no longer process your personal data, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defense of legal claims.
19.14.4. You have the right to withdraw your consent for the processing of your data, which is based on consent. Revoking of consent will not affect the lawfulness of processing based on consent before its withdrawal.
19.14.5. You have the right to delete your data by logging in your profile or contacting us. Please note that we will not be able to delete the data, which we are obliged to retain in accordance with applicable laws. If you request deleting your data or object to processing of data required to provide you our Service, we will not be able to provide you our Services or it will be hindered.
19.14.6. If you wish to exercise any of the above-mentioned rights, please write to us using the contact information provided herein. Before providing any information to you, we may be required to verify your identity.
19.14.7. If you believe that we have not fulfilled our personal data processing obligations or otherwise violated your data protection rights, you have the right to submit a complaint to the supervisory authority – Datu Valsts Inspekcija, Elijas iela 17, Rīga, LV-1050, Latvia
19.15. Contact information:
19.15.1. If you have any questions concerning this Privacy Policy or you wish to exercise your data subject rights, please contact our customer support at StockholmDiet.com online SUPPORT HELP DESK.
Nutrameg Latvia SIA, registration number 40203072376 with registered office Lastadijas iela 6, LV-1050, Riga, Latvia
19.16. Miscellaneous:
19.16.1. We reserve the right to change and amend this Privacy Policy from time to time. The amendments take effect as soon as they are uploaded to the Website. In the event of a material change, we will notify you, for example, by posting a notice on your profile, on the Website or by sending you an email.
Cookie Policy
20.1. Website and application StockholmDiet.com (hereinafter - Website) uses cookies. If you have agreed, in addition to cookies that ensure the functioning of the Website, other cookies, web beacons, pixels or similar storage technology may be placed on your browser or device from which you access our Website. This policy explains what cookies this Website uses and for which purposes.
20.2. Personal data controller is Nutrameg Latvia SIA, registration number 40203072376 with registered office Lastadijas iela 6, LV-1050, Riga, Latvia.
20.3. What are cookies and for what purposes do we use them:
20.3.1. Cookies are small text files, which are stored on your device when you visit our Website. The browser you use, uses the cookies to forward the information back to the Website at each subsequent visit, for the Site to recognize the user and to remember the user`s choices (for example, choice of language, login information and other settings). This can make your next visit easier and Website more useful to you.
20.3.2. We use different types of cookies. When you access the Website, we will place strictly necessary cookies on your browser or device. Other types of cookies will be stored only if you have accepted the use of such cookies. Here are more details on cookies, which may be stored on your device or browser when you access our Website.
20.3.2.1. Strictly necessary cookies - Strictly necessary cookies help to make the Website easy to use by providing basic functions such as page navigation, language selection, authorization and filling in forms. The Website may not function without these cookies and they cannot be disabled. These cookies do not reveal the user's identity or collect user information. They are stored on the user's device until the browser is closed.
20.3.2.2. Analytical cookies - Analytical cookies let us count Website visits and traffic sources so we can measure and improve the performance of our Website. They help us to know which pages are the most and least popular and see how visitors move around the Website. All information these cookies collect is in aggregated form. For analytical and statistical purposes, we may use third party, for example, Google Analytics cookies, which may be stored on the device or browser permanently.
20.3.2.3. Marketing cookies - These cookies provide advertising and marketing communication, which are related to the interests of Website users. They can be used by third parties and service providers to create an interest profile and display relevant ads on other webpages. These cookies do not store personally identifiable information, but are based on the unique identifier of the browser and the device. These cookies remember information about your visit to the Website and may be used to display personalized ads on social networks and other sites. Disabling these cookies will give you less personalized advertising. For advertising purposes, we may use third-party cookies, such as Facebook or Google cookies, which may be stored on your device or browser permanently.
20.4. How to control cookies:
20.4.1. When visiting our Website, you are shown an informative statement that the Website uses cookies and asked for your consent to enable analytical and marketing cookies. If you wish to withdraw your consent or change cookie settings, you can do so by clicking the cookie settings button above.
20.4.2. You can withdraw your consent for analytical and/or marketing cookies as well as delete all cookies stored in your browser by deleting your browser cookie history. You can also set up your browser to block cookies being saved. By clicking on the “help” button in your browser, you can find instructions on how to prevent the browser from storing cookies, as well as what cookies are stored already and delete them, if you want to. Changes to the settings must be made for each browser that you use.
20.4.3. You can also separately opt-out from having your website activity available to Google Analytics by installing the Google Analytics opt-out browser add-on, which prevents sharing information about your website visit with Google Analytics. Link to the add-on and for more information: https://support.google.com/analytics/answer/18188.
20.5. Contact information:
20.5.1. If you have any questions concerning this Cookie Policy or you wish to exercise your data subject rights, please contact our customer support at StockholmDiet.com online SUPPORT HELP DESK.
20.5.2. Nutrameg Latvia SIA, registration number 40203072376 with registered office Lastadijas iela 6, LV-1050, Riga, Latvia
20.6. Cookie Policy changes:
20.6.1. We reserve the right to change and amend this Cookie Policy from time to time. The amendments take effect as soon as they are uploaded to the Website. In the event of a dispute as to the terms of this Cookie Policy in different languages, the English version shall prevail.