To apply for a refund, please contact our customer support by submitting a refund request - click on "Submit a request" within the Withdrawal period*
*withdrawal period is 14 (fourteen) days for European Union citizens and 5 (five) days for non-European Union citizens from the day of conclusion of the Distance contract.
Please be ready to provide us with visual proof that the product was faulty.
All refunds are transferred to the account that initially paid for the product.
By purchasing from our website, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions. Please read more about this policy via our terms and conditions page: General Terms and Conditions
If you dispute or charge back the purchase with your credit card provider, we will not be able to refund the transaction, and it might take months until a final resolution is settled upon. Cases closed in the merchant's favor cannot be reversed. So, we kindly ask you to stay patient and give us a chance to resolve the issue directly with you.
According to consumer rights legislation and General Terms and Conditions a refund can be issued only within the Withdrawal period if:
- the digital content is proved to be faulty* or
digital content has NOT been provided**
24h Money Back Guarantee Refund request submitted to Customer Support 24 hours upon conclusion of the Distance contract
- for the digital content was made a double payment
*according to consumer rights legislation digital content is proved to be faulty if consumer proves that it isn't as described - it doesn't match any description given in an advert or other information provided by the Company at the time of sale.
**please note, once you have paid for the online digital content of your choice and you started your program, StockholmDiet.com starts the streaming of your chosen digital content in your account. Please see General Terms and Conditions, section 4.2.&4.3. By purchasing from our website, you agree to our Refund Policy and our Terms and Conditions and relinquish any rights to subject it to any questions, judgment, or legal actions.
WITHDRAWAL PERIOD is 14 (fourteen) days for European Union citizens and 5 (five) days for non-European Union citizens from the day of conclusion of the Distance contract.